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What is Cash On Delivery (COD)?
Quick Summary Cash on Delivery (COD) is a payment method where the recipient pays for their order in cash directly to the courier at the time of delivery. On EasyParcel SG, sellers can enable this feature during the booking process by ...
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How much does COD service cost?
Quick Summary The cost for Cash on Delivery (COD) on EasyParcel SG depends on the specific courier partner selected for the shipment. Currently, COD services are available via Aramex, J&T Express, Janio, and Ninja Van. The service ...
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How to create COD shipment on EasyParcel?
Quick Summary To create a COD shipment on EasyParcel SG, start by booking a service with a courier labeled "Cash on delivery available" (such as Aramex, J&T Express, Janio, or Ninja Van). After filling in the delivery det...
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How to get my COD settlement amount?
Quick Summary To get your COD settlement on EasyParcel SG, navigate to the "COD Settlement" section under the Cash On Delivery tab. Before you can withdraw, ensure your account is verified and your bank information is up to d...
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How to get the COD invoices and statements?
Where can I get the COD Payout Statement/COD Invoice? You can download the COD invoice via the ‘COD Settlement‘ page. A section dedicated to COD invoice is located on the far right section of the page – click on your parcel’s invoice t...
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What does each status mean under the ‘COD Settlement’ page?
Quick Summary The COD Settlement page on EasyParcel SG uses specific statuses to track the journey of your funds from collection to payout. "Pending" means the parcel is in transit or the courier hasn't transferred the fu...
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Is there a minimum or maximum amount limit for Cash on Delivery (COD)?
Quick Summary Yes, EasyParcel Singapore imposes both minimum and maximum limits for Cash on Delivery (COD), which vary depending on the chosen courier partner. Limits are generally set to manage risk, with specific maximums (often arou...
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What do I need to verify my account when withdraw the COD settlement amount?
Quick Summary To withdraw your Cash on Delivery (COD) settlement on EasyParcel SG, you must complete an identity verification process. You will need your NRIC (front and back) and a mobile device to scan the verification QR code found ...
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When will my COD amount be released into my bank account after requesting a withdrawal?
Once a withdrawal request is made, the EasyParcel team will process your request, and payouts will be released to your bank account within 3–4 working days. Note: COD charges will be deducted from the total amount directly.
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When am I able to request a withdrawal for my COD amount?
Quick Summary You can request a COD withdrawal on EasyParcel SG once your account is verified and the shipment status in the "COD Settlement" page shows as "To Release." This status indicates that the courier has su...
